One of the challenges that Federal agencies need to address when developing and deploying AI technologies is figuring out exactly what effects they are looking to achieve and then zeroing in on discrete solutions for those, a Treasury Department official said at the ServiceNow Federal Forum in National Harbor, Md., on March 21. […]

The age of generative AI is here, and top officials from across the Federal government said this week that agencies must begin the work to demystify and embrace the tool among their workforce to transform how business is done. […]

Two Federal IT experts had a message on March 21 for agencies trying to achieve digital transformation: don’t hesitate to drive cultural change even if it means upsetting some of your colleagues. […]

Automation technologies have helped the Department of Veterans Affairs (VA) stop more than 800 cyberattacks this fiscal year, a VA cybersecurity official said today during the ServiceNow Federal Forum – powered by MeriTalk – in National Harbor, Md. […]

Retired Adm. William McRaven has had an extensive career in the U.S. military in which he had to overcome adversity at different moments, learning countless life lessons in teamwork, personal accountability, resilience, and leadership with purpose.

He shared those life lessons with attendees at ServiceNow’s Federal Forum – powered by MeriTalk – in National Harbor, Md., on March 21. […]

The head of diversity at the Department of Veterans Affairs (VA) said today that part of the VA’s mission is to ensure that its workforce looks like the veteran population. […]

U.S. Air Force Chief Information Officer (CIO) Venice Goodwine said today she is realizing benefits from the ServiceNow platform as she works to build a “coalition of the willing” in the service branch to harness technology to improve the speed and quality of workflows. […]

Nearly two years after the White House released its cybersecurity executive order (EO) that homed in on zero trust, Federal agencies are well on their way to completing their zero trust maturity journeys and are using the president’s guidance as an opportunity to modernize their systems. […]

A top Department of Veterans Affairs (VA) official said today that the agency’s investment in customer experience (CX) is paying off, with nearly 80 percent of VA users citing that they trust the Federal agency. […]

Federal and private sector experts will come together on March 10 for the ServiceNow Federal Forum, where they will discuss how agile, efficient, and effective workflows are strengthening and empowering the Federal workforce. […]

The business side of the intelligence community (IC) has lagged behind the intelligence gathering mission of the IC when it comes to technology and IT, but new investments are moving the human capital enterprise forward. […]

Reports like December’s White House IT Modernization Report sometimes seem like they impose requirements on agencies from above. Speaking at the ServiceNow Federal Forum in February, Danielle Metz, a policy advisor at DoD Office of Science and Tech Policy and contributor to the Modernization Report, gave us a look inside the kitchen to see how these reports come together. […]