In the waning days of 2022 and with a Federal government newly focused on customer experience improvements, it’s mostly taken as a given that major financial benefit programs should have an online application portal that works for everyone.
The Social Security Administration (SSA) has failed to implement key practices and appropriate controls to manage its agile software development projects, the agency’s Office of Inspector General (OIG) said in a new report.
The Treasury Inspector General for Tax Administration (TIGTA) has identified concerns with IRS payment programs including inaccurate assessment of risk for the U.S. Coronavirus Economic Impact Payment program, the Sick and Paid Family Leave, Credit and the Employee Retention Tax Credit, along with self-employment income reporting to the Social Security Administration (SSA).
The Social Security Administration (SSA) has launched a new beta version of its website, complete with a new design to improve customer experience, the agency announced in an April 18 blog post.
In many cases, inspector general reports don’t tally up to good news for Federal agencies, but not this time.
The Social Security Administration (SSA) has implemented four of the seven open priority recommendations that the Government Accountability Office (GAO) identified in April 2020, including updating systems and establishing a risk management framework.
While legislation from 2018 sought to have the Social Security Administration (SSA) enter into agreements with states to share and match SSA and child welfare data, a Government Accountability Office (GAO) survey has found that some state child welfare agencies are identifing challenges to participating in these data exchanges.
The Social Security Administration (SSA) is seeking input on evidence-building activities to inform SSA priorities – including priorities of the Biden administration – as well as input on future projects to advance SSA’s mission.
With the Biden administration taking office Jan. 20, the Federal CIO Council has named acting CIOs at five of the seven agencies where the position is helmed by political appointees who are obliged to step down at the end of presidential administrations.
The Social Security Administration (SSA) is in the midst of an IT modernization plan that has made progress within the agency, but a new report from the Social Security Advisory Board’s (SSAB’s) Information Technology Systems Expert Panel pulls from prior efforts and outside expertise to offer suggestions on how SSA can improve its efforts.
Rajive Mathur is stepping down as CIO and Deputy Commissioner at the Social Security Administration (SSA) effective October 26, an agency spokesperson confirmed to MeriTalk .
In a pivot to focus on IT modernization, the Social Security Administration (SSA) is embracing agile development with much success, according to a Government Accountability Office (GAO) report released August 31. The government watchdog agency said, however, that the agency would benefit from more clarity about the role of contracting officials in the new model.
Cost-of-Living-Adjustments (COLAs) from Federal retirement programs, such as Social Security are based on consumer price indexes (CPI) produced by the Bureau of Labor Statistics (BLS), however, the agency hasn’t evaluated whether its data accurately reflects what certain groups pay, purchase, and shop.
The Social Security Administration (SSA) is planning to improve customer service delivery and experience through a range of customer service activities including surveys, user testing, interviews, and focus groups.
The Government Accountability Office (GAO) made several recommendations to the Office of Management and Budget (OMB) and others to improve coordination of cybersecurity requirements among Federal agencies to protect data shared with state government agencies.
A FISMA audit found problems with both phishing and data exfiltration at the Social Security Administration (SSA), according to two report summaries released December 4 by the agency’s inspector general.