The IRS’s long-running modernization push is still falling short for taxpayers, with widespread complaints about unhelpful artificial intelligence (AI) tools, underperforming online services, and slow progress, National Taxpayer Advocate (NTA) Erin Collins told Congress Wednesday in her annual report.  […]

The Biden administration has launched a beta version of its new student loan repayment plan application, giving borrowers an early shot at signing up for the program at studentaid.gov. […]

The Department of Veterans Affairs (VA) executed a complete overhaul of its website in 2018 to provide a more efficient digital service to its users.  […]

The Centers for Disease Control and Prevention (CDC) is seeking more information on acquiring a digital mobile application for its employees that is dedicated to mental health. […]

Sixty-one percent of Americans said that their Federal digital customer experience (CX) is frustrating, according to a multi-country report published by Accenture last week. […]

The Government Accountability Office (GAO) recently spoke with technology leaders from government, academia, and nonprofits to discuss the efficacy of establishing a new service academy focused on training future digital civil servants, and found that tech leaders have significant concerns about the outcome of such an effort. […]

A recent report from the U.S. Web Design System (USWDS) – which is run by the General Services Administration’s (GSA) Technology Transformation Services organization – says Federal agencies need to deliver better digital services to provide reliable, user-friendly services and build public trust in the government. […]

A new survey from Accenture found that while most users of government digital services across several countries are satisfied and want government to make them easier to access, most American respondents don’t use them at all. […]

The White House on Wednesday called on all Federal agencies to establish so-called acquisition innovation labs to improve how the government purchases information technology products and services. […]

Greg Godbout, the Chief Technology Officer (CTO) at the EPA since April, is bringing a new way of thinking to the Federal IT community. His goal is to create a more agile system and improve everyday processes, serving the customers, not the stakeholders. Formerly the Executive Director and Co-Founder of 18F at the General Services […]