CX Customer experience -min

Aiming to generate good customer experience across Federal agencies is far from a new concept, but the implementation of analytical and artificial intelligence-based tools across the Federal government is allowing for a much-needed revamp of how the government delivers services. […]

TSA

Transportation Security Administration (TSA) officials told lawmakers this week that redirecting passenger security fees to help pay for critical security investments — such as further technology improvements at TSA airport checkpoints — would help greatly to accelerate the agency’s broader technology modernization efforts. […]

Dorthy Aronson, NSF

Top Federal and industry IT experts said today that operationalizing AI at scale across the government requires leveraging existing governance frameworks, including President Biden’s recent AI executive order, to overcome hurdles with the emerging technology – like bias and transparency. […]

TSA

The Transportation Security Administration (TSA) plans to expand and modernize several of its customer experience (CX) technology initiatives in 2024.   […]

TSA

Bipartisan legislation introduced in the Senate this week would strip the Transportation Security Administration (TSA) of its authority to use facial recognition technology as part of its airline passenger screening program, and require the agency to get rid of data obtained through the use of facial recognition technology. […]

The Government Accountability Office (GAO) released a new report on Oct. 19, detailing the Transportation Security Administration’s (TSA) current efforts to lower the potential possibilities of discrimination against certain minority groups while simultaneously working to ensure TSA meets tech requirements. […]

Yemi Oshinnaiye speaking during his panel on DCOI

With the rising number of cyberattacks on U.S. infrastructure and the increasing cyber capabilities of foreign adversaries, it has become evident that the United States is in a “cyber war,” according to a top Transportation Security Administration (TSA) official. […]

TSA

Transportation Security Administration (TSA) Administrator David Pekoske published the third edition of the agency’s Administrator’s Intent document last week, which outlines the agency’s planned actions through 2025 to achieve the vision and key technology and cyber objectives from TSA’s eight-year strategy released in 2018. […]

Federal money spending government

With higher salaries on the horizon, attrition is down at the Transportation Security Administration (TSA), but TSA’s top official said Thursday that a House funding bill for fiscal year 2024 would force the agency to reverse forthcoming pay increases – and cut down on the agency’s ability to defend against cyberattacks. […]

DHS

The Department of Homeland Security (DHS) is in the process of updating its Information Technology Strategic Plan for fiscal years (FY) 2024-28, with an emphasis across the agency on moving away from older legacy IT systems, the agency’s chief information officer (CIO) said today. […]

Pipeline

Almost two years ago, a ransomware attack on the Colonial Pipeline Company, a major supplier of fuel to the northeastern U.S., pushed the Transportation Security Administration (TSA) to develop directives for pipeline owners and operators to implement cybersecurity measures. […]

TSA

On the one-year anniversary of his appointment as head of tech ops at one of the Federal government’s most visible agencies, Transportation Security Administration (TSA) Chief Information Officer (CIO) Yemi Oshinnaiye sat down with MeriTalk for a debrief of the past year – and some pointers about where his agency’s technology is heading next. […]

With the migration to zero trust security architectures is in full swing in the Federal government, top agency technology executives shared their experience with effective strategies and technologies they have implemented thus far during an April 25 webinar organized by Federal News Network. […]

TSA

The Transportation Security Administration (TSA) is looking to improve its customers’ experiences by adding machine learning tools to screening technologies at airport checkpoints nationwide. […]

The Transportation Security Administration (TSA) has issued a new cyber amendment to the security programs of TSA-regulated airport and aircraft operators, on the tail of Biden-Harris administration’s release of its national cyber strategy. […]

The use of different types of technical language by government officials and industry personnel continues to plague the government procurement process, said Soraya Correa, former chief procurement officer at the Department of Homeland Security (DHS), at the Feb. 22 Digital Transformation Summit hosted by ACT-IAC and MeriTalk. […]

TSA CIO, Yemi Oshinnaiye

The Transportation Security Administration (TSA) is in the process of creating positions for both a chief technology officer (CTO) and a chief data officer (CDO), a top TSA official shared today at the Digital Transformation Summit in Reston, Va., organized by MeriTalk and ACT-IAC. […]

DHS

A Department of Homeland Security (DHS) advisory board has urged the agency to leverage technology to improve customer experience (CX) – from updating security checkpoint tech at airports to publicly posting wait times for immigration applications. On Dec. 6, DHS’ Customer Experience and Service Delivery Subcommittee delivered a final report to Secretary Alejandro Mayorkas highlighting […]

Pipeline

The Surface Transportation Security Advisory Committee (STSAC) – which acts as an advisor to the Transportation Security Administration (TSA) – has opened registrations for the public to attend its annual public meeting on Nov. 17 where the agenda features a variety of cybersecurity-related issues. […]

Sen. Jacky Rosen, D-NV, U.S. Senate

Sen. Jacky Rosen, D-Nev., requested information on Oct. 17 from the Department of Transportation (DoT) and the Cybersecurity and Infrastructure Security Agency (CISA) about cyberattacks that targeted the U.S. aviation sector last week. […]

CX Customer experience -min

Three officials from Federal agency high-impact service providers discussed new and innovative ways their agencies are reimagining customer experience (CX) by harnessing emerging tech as they drive toward the far-reaching CX improvement goals set out in President Biden’s executive order issued late last year. […]

The Transportation Security Administration (TSA) is re-competing three contracts totaling approximately $470 million to customize and integrate software and applications for various offices. […]

Pipeline

The Department of Homeland Security’s (DHS) Transportation Security Administration (TSA) has issued a new Security Directive, developed with input from industry, for pipeline owners and operators to implement cybersecurity measures. […]

Yemi Oshinnaiye speaking during his panel on DCOI

The Transportation Security Administration (TSA) has appointed Yemi Oshinnaiye to serve as its next chief information officer (CIO), an agency spokesperson confirmed to MeriTalk. […]

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