The Social Security Administration’s (SSA) ongoing effort to modernize its customer relationship management (CRM) technology has put the agency’s customer service capabilities “on the edge of something extraordinary,” said Sam Richardson, SSA’s associate commissioner for the Office of Electronic Services and Technology, today at the Pega Government Empowered conference in Washington. Richardson talked about SSA’s […]

IT

MITRE Corp. – which operates Federally funded R&D centers focused on scientific and technology issues – published a new report on Sept. 5 that offers recommendations to the incoming administration on how to modernize archaic, legacy IT systems in the Federal government. […]

The Department of Defense (DoD) has worked for more than two decades to modernize its GPS with a more secure, jam-resistant, military-specific signal known as M-code. The Space Force, part of the Department of the Air Force, is responsible for GPS modernization.  […]

Army

The Army’s Program Executive Office Command, Control, and Communications Tactical (PEO C3T) is out with a new draft request for information (RFI) to obtain feedback from industry on the PEO C3T’s Unified Network Operations (UNO) program. […]

Pentagon Military Defense DoD

The Defense Department (DoD) today unveiled a wide-ranging plan to modernize the agency’s IT networks and compute infrastructure with the aim of providing better user-centric IT capabilities to warfighters around the globe. […]

Gerry Connolly
census
TMF

Two members of the Technology Modernization Fund (TMF) Board said today that the group is prioritizing shareable playbooks so all of the Federal government can benefit from agencies’ modernization projects. […]

The National Telecommunications and Information Administration (NTIA) is relying on out-of-date and ineffective IT systems to carry out the vital task of managing radio-frequency spectrum use for the Federal government, the Government Accountability Office (GAO) said in a new report released on March 19. […]

Air Force

The Department of the Air Force (DAF) is looking for vendors to help it modernize and operate its network infrastructure across the service, including at Guard and Reserve bases, according to a request for proposal (RFP) from the branch’s Enterprise IT and Cyber Infrastructure Division. […]

The Federal Aviation Administration (FAA) is set to get a $1.255 billion boost in its fiscal year (FY) 2024 budget, according to the Transportation, Housing and Urban Development, and Related Agencies FY2024 appropriations bill released on Sunday by the Senate and House Appropriations Committees. […]

DoD Pentagon Military
TMF

The Technology Modernization Fund (TMF) – administered by the General Services Administration (GSA) – has issued its fiscal year (FY) 2023 Impact Report, offering a detailed look into the fund’s investments over the past year and a look ahead to what’s in store for 2024. […]

The Department of Energy (DoE) has begun the process of recompeting its $10 billion enterprise wide IT support services contract, according to a request for information (RFI) published on Friday. […]

USDS
CX Customer experience -min

The General Services Administration’s (GSA) ninth annual Mission-Support Customer Satisfaction Survey is out for 2023, and the bottom-line finding is that the development, enhancement, and modernization of IT is one service that leaves the most room for improvement. […]

As policymakers continue to push Federal agencies to modernize their IT systems, top technology officials at four prominent government departments and organizations this week explained the progress they are making in legacy IT modernization and innovation. […]

OPM CIO Guy Cavallo

Office of Personnel Management (OPM) Chief Information Officer (CIO) Guy Cavallo previewed his agency’s upcoming new website on Thursday, which he said is centered around improving four specific customer experiences and helping customers quickly find what they’re looking for. […]

The House on July 20 passed the Securing Growth and Robust Leadership in American Aviation Act – a bill to reauthorize the Federal Aviation Administration (FAA) and aviation safety and infrastructure programs for the next five years – with overwhelming bipartisan support in a 351-69 vote. […]

DoD Pentagon Military

Rep. Nancy Mace, R-S.C., – chairwoman of the House Oversight and Accountability Subcommittee on Cybersecurity, Information Technology, and Government Innovation – sent a letter to Pentagon officials requesting information on the cancellation of a $374 million contract aimed at replacing the agency’s Defense Travel System (DTS), according to a press release from the committee today. […]

Modernization Hits and Misses: Lessons from Decades of Digital Service Innovation

As the department that interacts more frequently on a daily basis with the American public than any other Federal agency, the Department of Homeland Security (DHS) recently announced that it has reduced the total amount of time the public spends accessing its services by 20 million hours annually. […]

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