The U.S. Army Enterprise Service Desk (AESD) has awarded a $757 million contract to Science Applications International Corporation (SAIC) to continue providing software development and management services.
Under the new contract, SAIC will continue providing support for existing AESD operations, optimize Army Enterprise Service Management Framework service delivery processes, and expand functionality provided by the software as a service environment via optional capabilities.
“SAIC’s proven capabilities in cloud migration, software engineering and IT managed services provide solutions that align with the Army Enterprise Service Management Framework and will enhance IT service delivery across the Army,” Bob Genter, president for the Defense & Civilian Sector at SAIC, said in a press release.
SAIC will also migrate legacy IT service management systems to a modern IT Service Management platform using ServiceNow.
In addition, SAIC will provide service desk solutions – including service desk support for voice, messaging, video teleconferencing, computing, network infrastructure, customer support, and information assurance support to the Army.
“We are excited to help the U.S. Army develop an IT enterprise management platform that will replace its legacy systems and provide a better, modernized user experience,” said Genter.
