A senior Department of Veterans Affairs (VA) customer experience (CX) official said last week that the value of taking a deliberate approach in the process for generating CX improvements can generate better understanding of the problems trying to be solved, and ultimately the way that the agency may go about making improvements. […]

Tanya Bradsher, the Biden administration’s nominee to become deputy secretary at the Department of Veterans Affairs (VA), told senators at a confirmation hearing on May 31 that her top priority at the agency – if her nomination is confirmed – would be to help fix the troubled rollout of the agency’s Electronic Healthcare Records (EHR) program. […]

The Department of Veterans Affairs (VA) announced today it will bring employees into the office more regularly this fall, setting a new minimum requirement for in-person work. […]

The Department of Veterans Affairs (VA) needs to transition away from large, “monolithic” contracts to smaller, outcome-focused contracts to better serve itself and veterans, according to House subcommittee members and acquisition experts. […]

A new report from the Government Accountability Office (GAO) finds that the Department of Veterans Affairs (VA) has not established goals to assess user satisfaction of its Electronic Health Records Modernization (EHRM) program. […]

The Department of Veterans Affairs (VA) sent out a new contract opportunity notice on May 11 seeking private sector interest in a five-year contract to support the agency’s VA Cybersecurity Operations Center (VA CSOC). […]

The Department of Veterans Affairs (VA) is implementing a “trust but verify” approach to all of its IT acquisitions to ensure its cybersecurity components are fully compliant with President Biden’s cybersecurity executive order (EO), according to VA Chief Acquisition Officer Michael Parrish. […]

The Department of Veterans Affairs (VA) announced it has reached an agreement on a modified contract for its Electronic Health Records Modernization (EHRM) program with Oracle Cerner, and said that the latest agreement takes a tougher stance to hold Oracle Cerner accountable for technical fixes to the program whose rollout has been beset with difficulties. […]

The Department of Veterans Affairs (VA) Electronic Health Records Modernization (EHRM) program is deployed at five medical centers but still has not won the confidence of VA pharmacists, who say they do not trust the EHR system and live in a state of “hypervigilance” as a result, according to a new survey conducted by the House Veterans’ Affairs Technology Modernization Subcommittee. […]

The Department of Veterans Affairs (VA) is turning to emerging technologies like digital manufacturing to deliver better and faster healthcare to veterans, according to Dr. Beth Ripley, acting chief officer of the VA’s Office of Healthcare Innovation and Learning. […]

President Biden has nominated Tanya Bradsher to serve as deputy secretary for the Department of Veterans Affairs (VA), according to a White House statement released on April 19. […]

The Department of Veterans Affairs (VA) announced today that it is pausing all future deployments of its Electronic Health Records Modernization (EHRM) program – with the exception of one planned for 2024 – while it focuses on improvements at the five sites where the EHR system is currently deployed, as part of a “larger program reset.” […]

Lawmakers have offered several proposals to reform the Department of Veterans Affairs (VA) Electronic Health Records Modernization (EHRM) program, but VA officials and an official from the Government Accountability Office (GAO) expressed their opposition on April 19 to many of those bills during a House Veterans’ Affairs Committee legislative hearing. […]

Wage and price inflation, along with strong competition from the private sector, has been cutting into the Federal government’s ability to hire fresh IT talent, but at least one agency is looking forward to some near-term help on the salary front to tilt the table more in government’s favor. […]

Women across the Federal IT landscape are taking the reins in their leadership roles and getting big stuff done. During GovCIO’s Women Tech Leaders Summit in Washington, D.C., this week, officials from the Department of Veterans Affairs (VA), the Food and Drug Administration (FDA), the Federal Bureau of Investigation (FBI), and the Centers for Medicare and Medicaid Services (CMS) highlighted some projects they are spearheading at their agencies to make an impact on the cyber workforce, innovation, and diversity and inclusion. […]

The Department of Veterans Affairs (VA) is adding $450 million to the $1 billion ceiling of its popular health IT contract, known as the Veterans Health Administration’s (VHA) Integrated Healthcare Transformation (IHT) contract. […]

The Department of Veterans Affairs (VA) announced it is delaying the deployment of its Electronic Health Records Modernization (EHRM) program at the VA Saginaw Healthcare System in Michigan, saying that the new EHR system is “not yet ready” for the scheduled go-live this summer. […]

Sen. Jerry Moran, R-Kan., the ranking member of the Senate Committee on Veterans’ Affairs, introduced legislation last week that would stop the Department of Veterans Affairs (VA) from deploying the Electronic Health Records Modernization (EHRM) program until it makes system improvements. […]

MeriTalk recently sat down with Dewaine Beard, Principal Deputy Assistant Secretary (PDAS) in the Department of Veterans Affairs (VA) Office of Information and Technology (OIT), to talk all things IT modernization and workforce. […]

The Department of Veterans Affairs (VA) spends billions of dollars each year on IT, but a new report from the Government Accountability Office (GAO) reveals that the agency did not get the approval of its chief information officer (CIO) for many IT contract awards from fiscal year (FY) 2021. […]

Chairman Jon Tester, D-Mont., and his Senate Veterans’ Affairs Committee colleagues Sens. Patty Murray, D-Wash., and Sherrod Brown, D-Ohio, are planning to introduce legislation in the coming days that would increase oversight of the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program, order technical fixes to current problems with the system, and leave room for the agency to pursue alternative tech strategies if need be. […]

The Department of Veterans Affairs (VA) executed a complete overhaul of its website in 2018 to provide a more efficient digital service to its users.  […]

Rep. Mark Takano, D-Calif., ranking member of the full House Committee on Veterans’ Affairs, introduced two new bills this week aimed at addressing the Department of Veterans Affairs’ (VA) failures in IT modernization. […]

The Department of Veterans Affairs (VA) has developed more than 1,400 recommendations for modernizing and realigning its health care infrastructure, but a new report from the Government Accountability Office (GAO) is finding gaps in the data VA used to inform the recommendations. […]

The Department of Veterans Affairs (VA) has released the final request for proposal (RFP) for a potential 10-year, $60.7 billion contract for IT services and solutions. […]

The Department of Veterans Affairs (VA) is set to resume deployments of its Electronic Health Records Modernization (EHRM) program this summer, but members of Congress and the Federal government’s chief watchdog agency are not confident that this time around will be different from the last. […]

The Department of Veterans Affairs (VA) has issued a new report that recommends specific solutions to improve its Electronic Health Records Modernization (EHRM) program, following its “assess and address” pause for the program. […]

The COVID-19 pandemic forced the Federal government to make a lot of fast changes that helped agencies to build a more resilient government, according to deputy secretaries at the Departments of Veterans Affairs (VA) and Homeland Security (DHS). […]

A top Department of Veterans Affairs (VA) official said today that the agency’s investment in customer experience (CX) is paying off, with nearly 80 percent of VA users citing that they trust the Federal agency. […]

The Department of Veterans Affairs (VA) is looking for legislative assistance from Congress to ensure that the agency can continue to provide care to veterans via telehealth appointments. […]