Think about technology from a restaurant perspective – every Federal agency is a pizzeria, providing citizens with one service. The goal – pivot from pizzeria to GrubHub – allowing citizens to identify essential technology, while agencies serve as the enabler, or “delivery service.” Being a positive digital disruptor will enhance the customer experience, IT experts said Feb. 3 during MeriTalk’s Power of Prediction: Federal IT Operations Management (ITOM) webinar. […]