Federal IT officials from a diverse range of agencies said on Oct. 29 they are taking initial steps to employ robotic process automation (RPA) and artificial intelligence (AI) technologies to streamline workflows, and expressed optimism that the technologies will make a big difference in agency efficiency over the next few years. […]

A panel of Federal leaders agreed today they aren’t worried that artificial intelligence (AI) and robotic process automation (RPA) technologies will leave Federal employees out of work, rather, they see the technologies as an opportunity to help an overloaded workforce further agency missions. […]