With the United States and the rest of the world emerging from the shadow of pandemic to reengage with whatever “normal” life brings next, demands for how government should provide vital services to citizens – and the IT resources needed to improve delivery of them – have changed the service equation for good. […]

In response to a sharp spike in IT services and cybersecurity demands for a dispersed workforce, President Joe Biden made Federal technology modernization one of his early priorities, citing the need to upgrade Federal IT as “an urgent national security issue.” […]

Think about technology from a restaurant perspective – every Federal agency is a pizzeria, providing citizens with one service. The goal – pivot from pizzeria to GrubHub – allowing citizens to identify essential technology, while agencies serve as the enabler, or “delivery service.” Being a positive digital disruptor will enhance the customer experience, IT experts said Feb. 3 during MeriTalk’s Power of Prediction: Federal IT Operations Management (ITOM) webinar. […]

Cars and IT seem to be in disparate categories, but ServiceNow may have come up the IT Operations equivalent of Uber. They’re changing the model for IT operations, and simplifying complicated processes into a single platform to streamline user experience. […]