Federal IT leaders discussed the opportunity to share applications across government to reduce duplicative efforts and costs, and improve employee and customer experiences at ServiceNow’s Knowledge 2019 Conference. […]

Imagine that you’re in charge of an organization with nationwide reach, one that regularly visits the front doorstep of every street address in America, and one that pledges delivery of service under any kind of condition including snow, rain, heat, and “gloom of night.” Today, keeping that promise requires maintaining the highest levels of visibility into IT issues to keep network functions online and manage advanced data analytics. […]