The Office of Management (OMB) reported solid progress for the third quarter of Fiscal Year 2022 (ended June 30) on goals for advancing the customer experience imperatives in the Biden Harris administration’s President’s Management Agenda released in November 2021. […]

PMA
White House

As the Office of Management and Budget’s (OMB) effort to transform the President’s Management Agenda from a list of goals into actionable policy steps gathers steam, OMB is fleshing out its list of Federal agency officials who are taking on leadership rules not only for the three major PMA pushes but for numerous strategic goals within each of them. […]

Customer experience CX-min

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