Citizen satisfaction with U.S. Federal government services continues to improve, advancing 2.9 percent to a score of 68.2, and led by a sharp increase in satisfaction with Federal websites, according to the American Customer Satisfaction Index (ACSI) Federal Government Report 2023 released today. […]

The Biden-Harris administration’s customer experience (CX) efforts may finally be paying off. After four years of measurements that show declining satisfaction, citizen satisfaction with Federal government services surged by 4.6 percent in 2022, according to the American Customer Satisfaction Index’s (ACSI) Federal Government Report 2022. […]

Citizen satisfaction with Federal government services has never been worse, according to the American Customer Satisfaction Index’s (ACSI) Federal Government Report 2021. […]

The American Customer Satisfaction Index (ACSI) reported today that customer satisfaction across Federal agencies was down in 2018 to a score of 68.9, following two years of improved satisfaction, as part of the ACSI Federal Government Report for 2018. […]