An omnichannel strategy crosses the borders of the tangled websites, offices, and phone numbers across the public sector. This seamless experience is key to improving user engagement and driving new self-service tools.

However, this can be challenging due to the technical complexity involved in protecting customer data. Fortunately, customer identity platforms provide an accessible means of protecting sensitive information while connecting user experiences across applications, creating a seamless user experience.

Download this Okta guide to gain practical, digestible advice on how to get set up for omnichannel success.