The Department of Homeland Security: At the Intersection of Customer Experience and Cybersecurity
At the Intersection of Customer Experience and Cybersecurity

Government IT leaders have been working through digital transformation roadmaps with a key focus on cybersecurity for several years. While customer experience has not historically been a big factor in these efforts, the pandemic exposed widespread issues in government service delivery. The American people are not only demanding a secure government, but also one that offers a seamless customer experience.

MeriTalk sat down with Erin Godinez, Director, Homeland Security Solutions, and Dean Irwin, Senior Director, Cybersecurity, Maximus, to discuss how the Department of Homeland Security is using technology to drive improvements that are rebuilding trust in government.


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