Hear directly from your peers – what worked and what didn’t in their journey to improving customer engagement while meeting organizational missions. This panel will cover the strategies, tactics and technologies agencies leverage in support of successful CX initiatives. Panel members will provide insights, lessons learned and best practices for delivering leading customer experience-based programs.
Experts from General Dynamics IT, IBM and Genesys discuss the future of customer experience – from operations to cutting-edge technologies. This panel will explore the transition to a modern CX environment and the solutions that make it possible, including how best to apply commercial practices to meet citizen expectations. […]
Discover how IBM Watson can help your agency meet growing citizen expectations. Based on a government agency scenario, walk through an interactive form process, experience Watson search capability and the hand-off from Watson to a live agent chat. […]
Join us for this exclusive, hour-long collaborative workshop focused on persona development and next steps in creating a journey map, action plan and roadmap to solve for key problems. Attendance is limited, but additional workshops will be scheduled for waitlisted registrants. […]