The Office of Management and Budget (OMB) on July 31 released its most recent quarterly updates to the Biden-Harris administration’s President’s Management Agenda (PMA), noting that the strategies in each of the three priority areas range from 59 to 77 percent complete.
“This quarter’s updates include new dashboards on customer experience feedback data, increased transparency for time to hire, as well as new acquisitions tools that make it easier for agencies to purchase services equitably, and more,” OMB said in its blog post published to Performance.gov.
The PMA update highlights that for the most recent quarter customer experience (CX) teams have made additional strides to showcase customer feedback data and improve and increase access to customer-centered resources.
The newly launched Trust in Major Government Service Providers dashboard on Performance.gov provides visualizations and tools to view which services meet the target trust benchmark, explore drivers of trust, and compare trust measures between services within the same agency or service category. This dashboard enables external stakeholders and government CX teams to draw insights and inform service improvements, OMB said.
The White House reported that PMA’s Life Experience teams also continue to make strides in CX by piloting and iterating solutions for the public.
For example, the Navigating Transition to Civilian Life team soft launched an application on VA.gov for transitioning service members, veterans, families, and caregivers that it will refine through design sprints and customer feedback. The Facing a Financial Shock team is testing a consent-based verification prototype that allows applicants to securely share payroll data with state agencies for Medicaid and SNAP benefits determination.
In the workforce priority, OMB highlighted the Office of Personnel Management’s (OPM) work – including a new Time to Hire (T2H) Dashboard on the public OPM Data Portal to provide additional transparency on how the Federal government is doing in improving hiring for mission critical occupations.
It also highlighted OPM’s work as a result of the administration’s AI executive order – launching an AI talent surge to accelerate hiring AI professionals, granting flexible hiring authorities, and establish an interagency Tech to Gov working group to share best practices on hiring professionals with AI and other technical skills.
The PMA’s final priority, business of government, has also seen some improvements, including the full roll out of the General Services Administration’s (GSA) procurement co-pilot.
According to OMB, the Procurement Co-Pilot aggregates over 80 million rows of data, facilitating three key steps in the acquisition lifecycle: product pricing research, vendor search, and contract vehicle identification. Tailored for contract specialists, officers, and agency buyers, this application enhances market research efficiency by providing unprecedented access to pricing information.
