As government agencies around the world rapidly adopt modernized technological capabilities, a new report from Deloitte argues that the convergence of these technologies is making it possible for governments to realize outsized improvements in service delivery.
The Deloitte 2024 Government Trends report published on March 26 outlines some of the most important trends that governments need to adopt in order to function more efficiently.
“Agencies around the globe are challenging the common assumptions that the government must move slowly and deliberately,” the report says.
“Public sector leaders are speeding programs and operations by up to 10 times without sacrificing democratic accountability and fairness by progressively integrating cutting-edge technologies, reimagining processes, and collaborating with diverse partners to enhance their capacity to operate more swiftly,” the Deloitte report says.
The report points to the goal of government agencies reaching a “10x” improvement level, which it says is a “literal tenfold reduction in costs or a slashing of cycle time by a staggering 90 [percent].
“But more often, it’s an intangible enhancement – vastly improved customer experience that defies precise quantification yet represents a marked improvement,” the report says.
“At its core, 10x government is about convergence – orchestrating a harmonious interplay of technology, process, policy innovation, workforce, and regulatory changes to engineer unparalleled results,” Deloitte said.
Trends cited by Deloitte that are contributing to the 10x goal include:
- Unleashing Untapped Government Productivity: Advances in AI can usher in a new era of increased productivity in the public sector. Government needs to ensure that it has a solid foundation of digital capabilities and then test and scale powerful AI applications.
- Government’s Resilience Imperative: Governments are strengthening resilience against various threats – including geopolitical shocks, climate change, supply chain snarls, and cyber-attacks – and enhancing their capacity to operate during major disruptions.
- Fair and Equitable Government: By focusing on their three primary spheres of influence — the workforce, vendor ecosystems, and communities — government agencies can advance equity within and outside of their agencies.
- Radical Improvement in Customer Experience: Digital public infrastructure – like digital identity, digital payments, and data exchange platforms – can help governments anticipate the needs of individuals and families.
