The President’s Management Agenda (PMA) sets broad, ambitious goals to improve overall citizen experience and empower the Federal workforce. While technology underpins these goals, in-depth understanding of the agency mission and challenges is required to truly realize the promise of the PMA.

MeriTalk sat down with Joe Kehoe, vice president of the Department of Defense (DoD) practice at Maximus, to learn how his company approaches agency engagements and leverages emerging technologies to modernize agency systems – with the goal of providing the best experience for his customers’ customers: American citizens.