IDC Government Insights
Adelaide O’Brien is Research Vice President for IDC Government Insights and is responsible for Government Digital Transformation Strategies. Ms. O’Brien assists clients in understanding the full scope of efforts needed for digital transformation, and focuses on technology innovations, such as Big Data, AI, cognitive, and cloud in the context of government use cases, such as customer experience, data driven benefits and services, and public health protection. Ms. O’Brien’s research also includes a particular emphasis on journey maps that assist clients in understanding the full scope of efforts required to achieve outcomes, and she has benchmarked the maturity of deploying cloud and Big Data and analytics in the Federal government. Her research also includes the threats and opportunities now facing government’s ecosystems in leveraging agency information as a critical asset, allowing stakeholders to make better decisions, provide better services and experiences for constituents, and react in real time to limit liabilities and manage risks.