Grace Dille

MeriTalk

Grace Dille is a MeriTalk Senior Technology Reporter covering the intersection of government and technology.
Dorothy Aronson

The National Science Foundation (NSF) is modifying the role of its chief information officer (CIO) and is looking to establish a new office – the Office of Business Information Technology (BIT) Services – that will be led by an individual who will serve as both the CIO and chief technology officer (CTO).

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telework

The House voted 221–206 on Feb. 1 to approve legislation that would roll back Federal agency telework policies to their year-end 2019 levels, and require agencies to justify any future changes in telework policies through reporting to Congress.

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CX Customer experience -min

The Biden-Harris administration’s customer experience (CX) efforts may finally be paying off. After four years of measurements that show declining satisfaction, citizen satisfaction with Federal government services surged by 4.6 percent in 2022, according to the American Customer Satisfaction Index’s (ACSI) Federal Government Report 2022.

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Gerry Connolly
EHR

Rep. Matt Rosendale, R-Mont., has been named chairman of the House Veterans’ Affairs Subcommittee on Technology Modernization – a subcommittee that oversees big-ticket tech issues such as the agency’s Electronic Health Record Modernization (EHRM) program – and is wasting little time in targeting the program.

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cybersecurity

Successfully implementing a zero trust architecture can oftentimes be a challenge for organizations, especially when there is a lack of buy-in at the executive level. To help clear that kind of hurdle, Federal officials say the secret sauce is developing a zero trust business case.

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The newly named House Oversight and Accountability Committee – formerly known as the House Oversight and Reform Committee – has officially split its Government Operations Subcommittee into two new subcommittees with focuses on tech issues and Federal government workforce.

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What Happened This Week – Ep. 53

In today’s world, national security threats can come in many different forms – ranging from adversaries exploiting social media, IT, and other aspects of the information environment. The Pentagon has training in place to help leaders to operate in this environment, but a new Government Accountability Office (GAO) report says the agency lacks guidance to go along with the training, leaving leaders confused about what topics to cover – and possibly unable to make effective decisions.

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wireless networks

The Federal Communications Commission (FCC) has plenty of room to improve its Affordable Connectivity Program (ACP) – which offers discounted broadband services to eligible households – by strengthening its goals and measures, consumer outreach, and fraud-risk management, according to a new Government Accountability Office (GAO) report.

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Grace Dille
MeriTalk
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